Help Center
How to submit a warranty claim?
If you experience any issues with the product under normal use, please contact us through one of the following methods: Online Application: Please complete the warranty request form and include photos/description of the product issue along with proof of purchase...
For CoolWallet Pro/S series, the warranty period has exceeded 12 months. For CoolWallet Go series, the warranty period has exceeded 24 months. Defects caused by improper storage, misuse, or incorrect installation. Defects resulting from unauthorized modifications to the product structure....
One-Year Limited Warranty for CoolWallet Pro/S & Two-Year Limited Warranty for CoolWallet Go
The limited warranty applies exclusively to CoolWallet series products purchased directly from CoolBitX or through CoolBitX’s authorized local retailers. All CoolWallet Pro/S series products sold by CoolBitX include a limited warranty valid for 12 months from the date of purchase....