Dear CoolWallet Community,
We’d like to notify you of an old but effective phishing scam which has recently resurfaced and is targeting Ledger, MEW and Jaxx users.
Some innocent searches like “MEW phone support” will direct Google users to a website that provides a fake phone number. When the user calls the number, a scammer will answer who will impersonate a legitimate cryptocurrency company in order to steal the user’s private key or seed recovery wallet.
We have no knowledge of any phishing scams currently targeting CoolWallet S users, so there’s no reason to be alarmed. We are just warning our users to be careful when getting in touch with us.
Important: CoolBitX/CoolWallet does not provide any customer phone support
For security and logistical reasons, CoolBitX, the company making the CoolWallet, doesn’t offer phone support for customers. This is in line with industry standards as followed by almost all crypto service providers, including Ledger and Trezor.