FAQ
How long does a CoolWallet battery last? Is it rechargeable?
The CoolWallet is rechargeable and it takes about 4 – 6 hours for a full charge. The standby time is around 2-3 months. However, we recommend you charge the wallet periodically (at least once a month) to ensure maximum battery performance.
Which blockchains does CoolWallet S support?
CoolWallet S currently supports 14 main chains, including Bitcoin, Ethereum, Binance Smart Chain, Binance Chain, Litecoin, XRP, Flare, Bitcoin Cash, Horizen, Icon, Stellar, Kinesis Gold, Kinesis Silver, and Songbird. In addition to official tokens, CoolWallet S also supports over 10,000 custom tokens on Ethereum and Binance Smart Chain.
Which blockchains does CoolWallet Pro currently support?
CoolWallet Pro currently supports over 30 main chains, including Bitcoin, Ethereum, Binance Smart Chain, Binance Chain, Polygon, Solana, Avalanche C-Chain, Arbitrum, Optimism, Tezos, Cardano, TRON, Aptos, Polkadot, Cosmos, Kusama, Cronos, Crypto.org, Bitcoin Cash, Ethereum Classic, XRP, Flare, Stellar, Litecoin, Horizen, Icon, Stellar, Kinesis Gold, Kinesis Silver, Terra, and Tether (OMNI). In addition to official tokens, CoolWallet Pro also supports over 12,000 custom tokens on several chains such as Ethereum and Binance Smart Chain. The CoolWallet team is continuously working on integrating new chains, so stay tuned!
What is the difference between CoolWallet S and CoolWallet Pro?
CoolWallet S and CoolWallet Pro both ensure the security of storing and trading crypto, and also support features such as crypto purchase and crypto exchange.CoolWallet S is the standard version while CoolWallet Pro is the advanced version, with differences in the number of supported blockchains and coins/tokens. CoolWallet Pro also supports staking features and has higher compatibility with DApps and NFTs. Additionally, the hardware security design differs with CoolWallet Pro using industry-leading CC EAL6+ certified secure elements, while CoolWallet S uses CC EAL5+ certified secure elements.
What is the difference between CoolWallet Pro and CoolWallet App?
CoolWallet Pro is a physical device that is credit card-sized and ultra slim. It is used to store your private keys to prevent your assets from being stolen. CoolWallet App is a software interface for managing your crypto assets in CoolWallet Pro. You can send, receive, buy, sell, exchange, or stake crypto assets via CoolWallet App.CoolWallet App also includes a hot wallet module. Welcome to download and experience the basic functions in advance. After pairing your CoolWallet Pro to CoolWallet App, you can manage both cold and hot wallets in one app. While enjoying the advanced security features of CoolWallet Pro, you can also benefit from the high convenience of the hot wallet, achieving high-level crypto management.
Besides storing my crypto assets, does CoolWallet Pro support any other services?
Yes, besides securely and conveniently storing your digital assets with Coolwallet Pro, you can also utilize a Web3 browser and other native features within the CoolWallet App to buy, sell, exchange, and even stake your crypto through various applications.
What is the security certification of the Secure Element in the CoolWallet Pro?
CoolWallet Pro utilizes the highest industry standard CC EAL 6+ certified security element, which has undergone comprehensive independent testing, including extensive penetration testing and mathematically-based security analysis. This level of security is equivalent to FIPS compliance and is similar to the security requirements from the US military. After performing calculations, the security element chipset only transmits the calculated results (non-sensitive data) to the phone via encrypted Bluetooth, ensuring that your private key never leaves CoolWallet Pro.Click here to learn more about Secure Elements
If I accidentally lose my CoolWallet, will I also lose my crypto assets?
No. CoolWallet only allows pairing with authorized mobile devices. Therefore, if your CoolWallet is lost or stolen, an unauthorized device cannot be paired with it, and cannot access your crypto assets. The person who obtains your CoolWallet will be asked to enter the pairing password, and if they fail five times, the system will be locked. In addition, CoolWallet needs to be within 10 meters of the authorized mobile device to function, so there is no risk when the authorized mobile device and CoolWallet are not together. Malicious actors also cannot easily disassemble CoolWallet to steal your private key stored in CC EAL 5+/CC EAL 6+ security components, so your crypto assets are very secure.Most importantly, your crypto assets are recorded on the blockchain, so you won’t lose them just because you lose your CoolWallet. As long as you keep the recovery seed safe (handwritten and stored in a secure location), you can use it to recover your crypto wallet. Losing your CoolWallet doesn’t mean losing your crypto assets.
