Help Center
I paid for the order through Bitpay. How can I check my order?
You will receive an order confirmation email once the Bitpay payment is sucessfully processed. If you did not receive an order confirmation email, please check your spam folder. If you've checked your spam folder and still haven't found an order...
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What payment methods are available?
We accept
Credit Card/Debit Card
Bitpay (Cryptocurrency payment)
Please note that your payment will be charged in New Taiwan Dollars (NTD) at checkout. Local taxes or customs fees may apply.
What if I sent a payment to an expired Bitpay invoice?
If you sent a payment to a Bitpay invoice and haven't received your service, it's possible that the invoice expired or that the amount sent did not fully pay the invoice. Please contact Bitpay directly for assistance, thank you for...
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Paying a BitPay invoice consists of 3 steps:
Select the wallet and cryptocurrency you want to pay with.
Fill in the payment details in your wallet.
Validate the transaction from your wallet.
What do I do when an invoice expires via Bitpay but I have not yet paid it?
When you create a BitPay invoice it is only valid for 15 minutes. If the invoice expires, you will have to return to CoolWallet’s website in order to submit your payment. After the invoice window has expired, you will see...
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