Help Center
You can order a CoolWallet on the official CoolWallet website with delivery to your country. CoolWallet is also available on PChome (Taiwan). Prefer to shop locally? Check the updated list of our worldwide retailers here, or find us on Amazon in your...
I paid for the order through Bitpay. How can I check my order?
You will receive an order confirmation email once the Bitpay payment is sucessfully processed. If you did not receive an order confirmation email, please check your spam folder. If you've checked your spam folder and still haven't found an order...
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To keep you informed about your order's progress, you will receive two key emails: Order Confirmation - This email confirms that we have received your order successfully. CoolWallet Shipment Status - Upon shipment of your CoolWallet, you will receive...
Once your order is successfully placed and payment processed, the product will be delivered to the designated delivery address within 1 to 3 business days for domestic orders (Taiwan), and 5 to 7 business days for international orders. Actual...
A refund will be issued within 7 business days after we receive your return item. This timeline includes the processing of your return at our facilities. We issue the refund to the original payment method, the actual date of receiving...
Our policy is valid for 14 days after you have received your parcel. To be eligible for a return, your item must be unused and in the same condition you received it in. It must also be in its original...
Is it possible to order CoolWallet cards with a custom design?
We produce custom design cards for bulk orders, please get in touch with us at james.chang@coolbitx.com or go to Co-branded Card Partnership.
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I haven’t received my order confirmation email
If an order is successfully placed, an order confirmation email with your order number will be sent to your mailbox. If you have not received this email, please check your spam folder. Once the order is shipped, you will receive...
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How do I find my order number?
When you have successfully placed an order on the website, you will receive an email notification that contains all of the order details such as the order number, item, quantity, etc. The order number can be found in the email.