If you forget your CoolWallet Go pairing password, there is no way to re-pair your card with a new phone without it.

CoolWallet Go is designed with a self-custody security model, meaning users are fully responsible for managing their private keys and access credentials. For security reasons, CoolBitX cannot reset, retrieve, or bypass your pairing password.

If your wallet’s recovery phrase was generated by the card and you did not back it up, the card cannot be re-paired with any new device.

Your assets remain safely stored on the blockchain, but without the pairing password or recovery phrase, they cannot be accessed, managed, or transferred.

Key Reminder 💡 Always securely store your CoolWallet Go pairing password ＆CoolWallet Go Primary Card、Backup Card . It is essential for recovering your wallet on a new phone.

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Curated Yield: Earn Onchain USDC Yield on CoolWallet
  • by TeamProduct

Curated Yield: Earn Onchain USDC Yield on CoolWallet

Earn onchain yield on your USDC with CoolWallet's Curated Yield, a risk-managed strategy curated by Gauntlet. Self-custody, auto-compounding, withdraw anytime.

Read moreabout Curated Yield: Earn Onchain USDC Yield on CoolWallet

AnnouncementSecurity
Can Hardware Wallets Be Tampered With? How CoolWallet Fights Hardware Implants
  • by CoolWalletTeam

Can Hardware Wallets Be Tampered With? How CoolWallet Fights Hardware Implants

( Photo Source: Mark Karpelès (@MagicalTux) / X)

Recent reports of stolen crypto assets involving some Ledger users have raised concerns about hardware wallet supply chain security.

According to public reports, Ledger is investigating losses reported by users who purchased devices through CryptoBilis, a reseller in Southeast Asia. Ledger has also requested that the reseller temporarily suspend sales and shipments while the investigation continues.

The full attack method, scope of impact, and responsibility have yet to be conclusively established.

The incident highlights an important security consideration: Protecting private keys inside a secure chip is essential, but hardware wallet security must also account for the possibility of physical tampering before a device reaches its owner.

Read moreabout Can Hardware Wallets Be Tampered With? How CoolWallet Fights Hardware Implants

SecurityTutorials
CoolWallet Go Pairing Password: What It Is and Why It Matters
  • by TeamProduct

CoolWallet Go Pairing Password: What It Is and Why It Matters

When you set up a wallet on CoolWallet Go, you create an 8-digit pairing password. You may rarely use it in your day-to-day life, but it plays an important role in keeping your assets safe. Here's what it does and how to keep it safe.

Read moreabout CoolWallet Go Pairing Password: What It Is and Why It Matters