幫助中心
Can I use multiple discount codes on the same order?
Just a friendly reminder: Only one discount code can be used per order.
What are the sales and shipping regions for CoolBitX products?
To find out about the shipping options available to your country or region, please add your selected products to the shopping cart and proceed to the checkout page for more detailed information.
Can I replace a damaged, defective or broken product?
If you received a damaged or defective item, we’ll ship you a replacement of the exact item. If you would like to exchange an item for another, please reach out to CoolWallet team support@coolbitx.com or DM us on FB, IG within 14...
Users in Taiwan are eligible for a 7-day trial period with unconditional returns and exchanges
When returning your items, please include any accessories, branded boxes or cases that came with your order, in the reusable CoolWallet packaging. If anything is damaged or missing from your return, you may not receive your refund. Here’s what you...
