幫助中心

為什麼我的資產被轉移到未知地址?

CoolWallet 依照 BIP39 協定產生助記詞,這表示任何擁有您的助記詞的人都可以將其匯入任何相容的錢包,並可能透過相同的位址存取您的資產。 如果您的資產未經授權被轉移到未知地址,您的助記詞很可能已洩露。如果您的助記詞是: 與他人分享 儲存在不安全的位置 暴露於惡意行為者 一旦受到攻擊,攻擊者就可以使用您的助記詞和任何相容的錢包來控制您的資金。 為了保護您的資產,請遵循以下基本安全措施: 切勿與任何人分享您的助記詞,包括自稱是認識你的人 將您的助記詞離線存放在遠離窺探的安全位置 定期檢查您的安全措施,以確保您的助記詞受到保護 請記住:您的助記詞是您錢包的唯一鑰匙 - 確保其安全性對於保護您的資產至關重要。

閱讀更多

Why Did My Wallet Address Change After Recovery?

When you recover a cryptocurrency wallet, its address is directly derived from your recovery phrase. This recovery phrase (also known as a seed phrase) is the only information needed to restore access to your funds. If you see a different...

閱讀更多

How do I re-pair my CoolWallet with a new phone?

When transferring data from an old iPhone to a new one using Apple's built-in restoration method, CoolWallet data cannot be transferred due to security considerations. You can follow these two methods: 1. Obtain a new pairing password through the old...

閱讀更多

Ready to reset your card?

閱讀更多

閱讀更多

How do I charge the card?

閱讀更多

閱讀更多

How do I create a wallet?

How do I create a wallet? When pairing is complete, you can choose to "Create New Wallet" or "Recover".*Please temporarily disable the automatic screen lock feature on your phone before pairing. The CoolWallet App provides two methods for generating the...

閱讀更多

How to pair your CoolWallet card with your phone via Bluetooth?

Download the CoolWallet app. Select "Setup my CoolWallet Pro/S" and allow the CoolWallet App to use your phone’s Bluetooth function.*Please temporarily disable the automatic screen lock feature on your phone before pairing. Press the button on your CoolWallet card for...

閱讀更多