Help Center
You can order a CoolWallet on the official CoolWallet website with delivery to your country. CoolWallet is also available on PChome (Taiwan). Prefer to shop locally? Check the updated list of our worldwide retailers here, or find us on Amazon in your...
I paid for the order through Bitpay. How can I check my order?
You will receive an order confirmation email once the Bitpay payment is sucessfully processed. If you did not receive an order confirmation email, please check your spam folder. If you've checked your spam folder and still haven't found an order...
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To keep you informed about your order's progress, you will receive two key emails: Order Confirmation - This email confirms that we have received your order successfully. CoolWallet Shipment Status - Upon shipment of your CoolWallet, you will receive...
Once your order is successfully placed and payment processed, the product will be delivered to the designated delivery address within 1 to 3 business days for domestic orders (Taiwan), and 5 to 7 business days for international orders. Actual...
Can I change the shipping information after I've placed the order?
If you need to change the shipping information for an order that has not been shipped yet, you can message us on our FB, IG or web chat bot*. However, modifying the shipping address is impossible if the package has already been...
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Will I have to pay customs fees when receiving my package?
Customs duties and taxes may apply depending on the shipping destination and the type and value of the items being shipped. The customer is responsible for covering any import costs, such as tariffs and taxes. If duties are required by...
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After submitting your delivery address, our logistics partner will automatically calculate the shipping cost based on your location and display the amount for your reference.
Please message us on our FB, IG or web chat bot* to request an order cancellation. Once an order is placed, you cannot modify any details, including items or quantities. Please place a new order and return the original one. Note: If an...
What should I do if my package is damaged?
If your package arrives damaged, kindly submit a request and a photograph of the affected product by messaging on our FB, IG or web chat bot*. We will assist you with your concerns. *Located in the lower right corner of...