A memo or destination tag is a short string of letters and/or numbers used to identify a transaction so that funds can be credited to the correct account.
1. Sending from CoolWallet → Exchange or Another Wallet
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For exchanges: Most centralized exchanges use one shared wallet address for all customers. The memo/tag tells the exchange which account should receive the funds.
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Action: Always check the deposit instructions on the exchange before sending. Enter the exact memo/tag they provide.
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If missing or incorrect: Your funds may be delayed or lost.
2. Sending from Exchange → CoolWallet
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CoolWallet is a non-custodial wallet with unique addresses. No memo/tag is required.
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Simply send to your CoolWallet address—funds will be credited directly.
*Before transferring your assets, please contact the exchange to confirm the required details.
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