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CoolWallet cards can only display the balance of BTC on the BTC network (i.e. BTC Custom Segwit, BTC Nested Segwit, and BTC Taproot). The total of the BTC balances will be a combination of the total amount of BTC in...
I sent my BTC to my CoolWallet via BSC network. Why didn't my card show my BTC balance?
Please note that CoolWallet S/Pro is a completely offline storage device. After completing transactions, it is necessary to pair your phone with the card to "manually " update/synchronize your asset to your card. To synchronize your asset to your card,...
Which Bitcoin Address Types Are Supported by CoolWallet?
CoolWallet supports three types of Bitcoin (BTC) address types, as follows: BTC Custom Segwit : Starts with "3". BTC Nested Segwit : Starts with "3". BTC Taproot : Starts with "bc1p". The main difference between them lies in the protocol...
How to Transfer ETH from an Exchange to CoolWallet?
The default ETH address in CoolWallet is on the Ethereum chain. Therefore, you can directly select the Ethereum chain on the exchange’s send screen to send ETH to your CoolWallet address. Additionally, CoolWallet Pro users can receive ETH through the...
How to Receive BTC from the BSC Chain on CoolWallet ？
To receive BTC from the BSC chain, you need to add BTCB using the custom token feature in the CoolWallet App. Follow the steps below: Open the CoolWallet App and go to the Wallet page. Tap the "Manage" button in...
A memo or destination tag is a piece of information, generally a string of letters/numbers, used to identify a transaction in order to credit the correct account. For exchanges that have many customers, it is not optimal to have individual...
When sending transactions from your CoolWallet, the address you're withdrawing from must hold enough of the network’s main coin to cover transaction fees.For example, when sending USDT (BEP-20) via the CoolWallet App, you’ll need enough BNB in the address to...
How do I transfer cryptocurrency, if the wallet doesn’t support the required network?
If you can't find the token you need in the tokens list in the "Manage Wallet" section, you can add a custom token to the wallet yourself.To create a custom token, do this: Open the CoolWallet app. Tap the "Manage"...
What Tag/Memo should I specify when transferring XRP/ XLM / TON / ATOM to CoolWallet?
A destination tag, memo, or message is an additional address identifier in numeric or text form. It is commonly used to specify the recipient of transfers for assets like XRP, XLM, TON, and ATOM on centralized exchanges. However, when transferring...