Why Were My Assets Transferred to an Unknown Address?

CoolWallet generates recovery phrases following the BIP39 protocol, which means anyone who has your recovery phrase can import it into any compatible wallet and potentially access your assets through the same addresses.

If your assets were transferred to an unknown address without your authorization, your recovery phrase has likely been compromised. This can happen if your recovery phrase was:

• Shared with others
• Stored in an insecure location
• Exposed to malicious actors

When compromised, an attacker can use your recovery phrase with any compatible wallet to take control of your funds.

To protect your assets, follow these essential security practices:

1. Never share your recovery phrase with anyone, including those claiming to be support staff
2. Store your recovery phrase offline in a secure location away from prying eyes
3. Regularly review your security practices to ensure your recovery phrase remains protected

Remember: Your recovery phrase is the master key to your wallet - keeping it secure is crucial for protecting your assets.