Help Center
How to Verify If My Recovery Phrases Are Correct?
If you would like to verify that your recovery phrases are correct after creating wallet, the only way to do so is by recovering your wallet using the recover phrases. If the recovered wallet shows the same addresses as before...
Why Were My Assets Transferred to an Unknown Address?
CoolWallet generates recovery phrases following the BIP39 protocol, which means anyone who has your recovery phrase can import it into any compatible wallet and potentially access your assets through the same addresses. If your assets were transferred to an unknown...
Why Did My Wallet Address Change After Recovery?
When you recover a cryptocurrency wallet, its address is directly derived from your recovery phrase. This recovery phrase (also known as a seed phrase) is the only information needed to restore access to your funds. If you see a different...
How do I re-pair my CoolWallet with a new phone?
When transferring data from an old iPhone to a new one using Apple's built-in restoration method, CoolWallet data cannot be transferred due to security considerations. You can follow these two methods: 1. Obtain a new pairing password through the old...
How do I create a wallet with CoolWallet Pro?
How do I create a wallet with CoolWallet Pro? When pairing is complete, you can choose to "Create New Wallet" or "Recover".＊Please temporarily disable the automatic screen lock feature on your phone before pairing. The CoolWallet App provides two methods...