幫助中心
CoolWallet Pro/S系列商品距離購買日起已超過12個月。 CoolWallet Go系列商品距離購買日已超過24個月。
因不當存放、誤用或不正確安裝而導致的缺陷。
未經授權修改產品結構而導致的缺陷。
因自行改造、切割或修理產品而造成的損壞。
非原始購買者（保固權利不可轉讓）。
CoolWallet Pro/S 享有一年保固期，CoolWallet Go 享有兩年保固期
保固僅適用於直接從 CoolBitX 或透過 CoolBitX 授權經銷商購買的 CoolWallet 系列產品。
CoolBitX 銷售的所有 CoolWallet Pro/S 系列產品均享有自購買日起 12 個月有效的保固期。CoolWallet Go 系列產品則享有自購買之日起 24 個月有效的保固期。
收到您的保固申請後，我們的服務人員將檢查並驗證您的產品的問題，以確定其是否符合保固條件。如果有必要，我們可能會要求您退回有缺陷的產品。如果產品符合保固條件，CoolBitX 將免費更換新產品。
本公司保有是否提供新產品或同等產品替換的最終決定權。
Can I replace a damaged, defective or broken product?
If you received a damaged or defective item, we’ll ship you a replacement of the exact item. If you would like to exchange an item for another, please reach out to CoolWallet team support@coolbitx.com or DM us on FB, IG within 14...
Users in Taiwan are eligible for a 7-day trial period with unconditional returns and exchanges
When returning your items, please include any accessories, branded boxes or cases that came with your order, in the reusable CoolWallet packaging. If anything is damaged or missing from your return, you may not receive your refund. Here’s what you...
閱讀全文關於Users in Taiwan are eligible for a 7-day trial period with unconditional returns and exchanges
What do I do when an invoice expires via Bitpay but I have not yet paid it?
When you create a BitPay invoice it is only valid for 15 minutes. If the invoice expires, you will have to return to CoolWallet’s website in order to submit your payment. After the invoice window has expired, you will see...
閱讀全文關於What do I do when an invoice expires via Bitpay but I have not yet paid it?