幫助中心
如果您需要更改尚未發貨的訂單資訊，您可以透過FB 、 IG或官網聊天機器人*給我們留言。
但是，如果包裹已經發貨，則無法修改送貨地址。我們通常在下訂單後 24-48 小時內寄出包裹。
*位於官網頁面右下角
Will I have to pay customs fees when receiving my package?
Customs duties and taxes may apply depending on the shipping destination and the type and value of the items being shipped. The customer is responsible for covering any import costs, such as tariffs and taxes. If duties are required by...
閱讀全文關於Will I have to pay customs fees when receiving my package?
After submitting your delivery address, our logistics partner will automatically calculate the shipping cost based on your location and display the amount for your reference.
Please message us on our FB, IG or web chat bot* to request an order cancellation. Once an order is placed, you cannot modify any details, including items or quantities. Please place a new order and return the original one. Note: If an...
What should I do if my package is damaged?
If your package arrives damaged, kindly submit a request and a photograph of the affected product by messaging on our FB, IG or web chat bot*. We will assist you with your concerns. *Located in the lower right corner of...
Why does my box look different from what's shown on the website？How do I check for tampering?
Please refer to the packaging contents as shown on the official website and ensure that the product you received has an authenticity label and is fully sealed. Although there are numerous websites offering cold wallets, the safest option is to...
閱讀全文關於Why does my box look different from what's shown on the website？How do I check for tampering?
您可以將 CoolWallet 支援的加密貨幣轉移到您的錢包地址，請按照以下步驟在 CoolWallet App中產生幣種接收地址：
下載CoolWallet 應用程式。
點擊「錢包」頁上方的「接收」，選擇您想要接收的加密貨幣。
您可以選擇接收「錢包」頁面裡已添加的任一幣種。
What if I sent a payment to an expired Bitpay invoice?
If you sent a payment to a Bitpay invoice and haven't received your service, it's possible that the invoice expired or that the amount sent did not fully pay the invoice. Please contact Bitpay directly for assistance, thank you for...
閱讀全文關於What if I sent a payment to an expired Bitpay invoice?