幫助中心
您可以在CoolWallet官方網站訂購CoolWallet ,並可選擇配送至您所在的國家。 CoolWallet在 PChome (台灣)也有販售。
喜歡在當地購物?請點擊此處查看我們最新的全球經銷商列表,或在您所在地區的亞馬遜商城上購買:👉 亞馬遜英國| 亞馬遜德國| 亞馬遜美國| 亞馬遜日本
Bitpay付款成功處理後,您將收到一封訂單確認信件。如果您沒有收到訂單確認信件,請檢查您的垃圾信件匣。如果您已檢查垃圾信件匣但仍未找到訂單確認信件,請聯絡我們的客戶支援信箱 support@coolbitx.com,並提供以下資訊:
訂購人姓名
訂購人的電子郵件地址
付款證明
為了讓您隨時了解訂單進度,訂單成功下訂後,您將收到兩封重要的電子郵件:
訂單確認:此信件確認我們已成功收到您的訂單。
CoolWallet 出貨狀態:您的 CoolWallet 出貨後,您將收到一封包含追蹤號碼的電子郵件。
為了確保更新不間斷,請將support@coolbitx.com新增至您的聯絡人或安全寄件者清單。
A refund will be issued within 7 business days after we receive your return item. This timeline includes the processing of your return at our facilities. We issue the refund to the original payment method, the actual date of receiving...
Our policy is valid for 14 days after you have received your parcel. To be eligible for a return, your item must be unused and in the same condition you received it in. It must also be in its original...
Is it possible to order CoolWallet cards with a custom design?
We produce custom design cards for bulk orders, please get in touch with us at james.chang@coolbitx.com or go to Co-branded Card Partnership.
訂單成功提交後,我們會向您的郵件信箱發送一封包含訂單號碼的訂單確認信件。如果您沒有收到這封郵件,請檢查您的垃圾郵件匣。
訂單出貨後,您將收到另一封包含包裹追蹤資訊的電子郵件。
如果您下了訂單但沒收到確認郵件,請在Facebook 、 Instagram上私訊我們或使用網頁聊天機器人 ,並提供下單時輸入的收件人姓名與email,我們的團隊將協助您解決問題。
How do I find my order number?
When you have successfully placed an order on the website, you will receive an email notification that contains all of the order details such as the order number, item, quantity, etc. The order number can be found in the email.

