Help Center

Can I use multiple discount codes on the same order?

Just a friendly reminder: Only one discount code can be used per order.

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What are the sales and shipping regions for CoolBitX products?

To find out about the shipping options available to your country or region, please add your selected products to the shopping cart and proceed to the checkout page for more detailed information.

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Warranty Exclusions

For CoolWallet Pro/S series, the warranty period has exceeded 12 months. For CoolWallet Go series, the warranty period has exceeded 24 months. Defects caused by improper storage, misuse, or incorrect installation. Defects resulting from unauthorized modifications to the product structure....

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One-Year Limited Warranty for CoolWallet Pro/S & Two-Year Limited Warranty for CoolWallet Go

 The limited warranty applies exclusively to CoolWallet series products purchased directly from CoolBitX or through CoolBitX’s authorized local retailers.  All CoolWallet Pro/S series products sold by CoolBitX include a limited warranty valid for 12 months from the date of purchase....

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Can I replace a damaged, defective or broken product?

If you received a damaged or defective item, we’ll ship you a replacement of the exact item. If you would like to exchange an item for another, please reach out to CoolWallet team support@coolbitx.com or DM us on FB, IG within 14...

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Users in Taiwan are eligible for a 7-day trial period with unconditional returns and exchanges

When returning your items, please include any accessories, branded boxes or cases that came with your order, in the reusable CoolWallet packaging. If anything is damaged or missing from your return, you may not receive your refund. Here’s what you...

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What do I do when an invoice expires via Bitpay but I have not yet paid it?

When you create a BitPay invoice it is only valid for 15 minutes. If the invoice expires, you will have to return to CoolWallet’s website in order to submit your payment. After the invoice window has expired, you will see...

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