Help Center
Preparing for Wallet Creation and Bluetooth Pairing: Essential Steps
Before creating a wallet or pairing via Bluetooth, make sure to: Place the CoolWallet card on the charging dock. Turn on the Bluetooth function on your smartphone. Go to your phone Settings > Apps > CoolWallet, and enable Bluetooth access...
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What is CoolWallet Pro? CoolWallet Pro is a one-of-a-kind hardware wallet that provides superior cold storage safety and convenience. It is the size of a credit card, measuring 85.6 x 53.98 millimeters. In addition, it has a mobile app for...
Can I change the shipping information after I've placed the order?
If you need to change the shipping information for an order that has not been shipped yet, you can message us on our FB, IG or web chat bot*. However, modifying the shipping address is impossible if the package has already been...
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Will I have to pay customs fees when receiving my package?
Customs duties and taxes may apply depending on the shipping destination and the type and value of the items being shipped. The customer is responsible for covering any import costs, such as tariffs and taxes. If duties are required by...
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After submitting your delivery address, our logistics partner will automatically calculate the shipping cost based on your location and display the amount for your reference.
Please message us on our FB, IG or web chat bot* to request an order cancellation. Once an order is placed, you cannot modify any details, including items or quantities. Please place a new order and return the original one. Note: If an...
What should I do if my package is damaged?
If your package arrives damaged, kindly submit a request and a photograph of the affected product by messaging on our FB, IG or web chat bot*. We will assist you with your concerns. *Located in the lower right corner of...
Why does my box look different from what's shown on the website？How do I check for tampering?
Please refer to the packaging contents as shown on the official website and ensure that the product you received has an authenticity label and is fully sealed. Although there are numerous websites offering cold wallets, the safest option is to...