Help Center
How do I transfer cryptocurrency from an exchange to CoolWallet?
You can transfer any cryptocurrency supported by the CoolWallet app to your wallet address. To do this, you’ll need to generate a recipient address in the CoolWallet app. Steps: Download and open the CoolWallet app. On the wallet page,...
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What if I sent a payment to an expired Bitpay invoice?
If you sent a payment to a Bitpay invoice and haven't received your service, it's possible that the invoice expired or that the amount sent did not fully pay the invoice. Please contact Bitpay directly for assistance, thank you for...
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Paying a BitPay invoice consists of 3 steps:
Select the wallet and cryptocurrency you want to pay with.
Fill in the payment details in your wallet.
Validate the transaction from your wallet.
How to submit a warranty claim?
If you experience any issues with the product under normal use, please contact us through one of the following methods: Online Application: Please complete the warranty request form and include photos/description of the product issue along with proof of purchase...
A refund will be issued within 7 business days after we receive your return item. This timeline includes the processing of your return at our facilities. We issue the refund to the original payment method, the actual date of receiving...
Our policy is valid for 14 days after you have received your parcel. To be eligible for a return, your item must be unused and in the same condition you received it in. It must also be in its original...
Is it possible to order CoolWallet cards with a custom design?
We produce custom design cards for bulk orders, please get in touch with us at james.chang@coolbitx.com or go to Co-branded Card Partnership.
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I haven’t received my order confirmation email
If an order is successfully placed, an order confirmation email with your order number will be sent to your mailbox. If you have not received this email, please check your spam folder. Once the order is shipped, you will receive...
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How do I find my order number?
When you have successfully placed an order on the website, you will receive an email notification that contains all of the order details such as the order number, item, quantity, etc. The order number can be found in the email.