Help Center
What are the sales and shipping regions for CoolBitX products?
To find out about the shipping options available to your country or region, please add your selected products to the shopping cart and proceed to the checkout page for more detailed information.
You can order a wallet on the official coolwallet.com website with delivery to your country. CoolWallet is also available on PChome and Amazon for the USA , Canada, Japan, United Kingdom, Germany, France, Spain, Italy, Turkey, the Netherlands, Sweden, Poland and Belgium....
For CoolWallet Pro/S series, the warranty period has exceeded 12 months. For CoolWallet Go series, the warranty period has exceeded 24 months. Defects caused by improper storage, misuse, or incorrect installation. Defects resulting from unauthorized modifications to the product structure....
One-Year Limited Warranty for CoolWallet Pro/S & Two-Year Limited Warranty for CoolWallet Go
The limited warranty applies exclusively to CoolWallet series products purchased directly from CoolBitX or through CoolBitX’s authorized local retailers. All CoolWallet Pro/S series products sold by CoolBitX include a limited warranty valid for 12 months from the date of purchase....
Can I replace a damaged, defective or broken product?
If you received a damaged or defective item, we’ll ship you a replacement of the exact item. If you would like to exchange an item for another, please reach out to CoolWallet team support@coolbitx.com or DM us on FB, IG within 14...
Users in Taiwan are eligible for a 7-day trial period with unconditional returns and exchanges
When returning your items, please include any accessories, branded boxes or cases that came with your order, in the reusable CoolWallet packaging. If anything is damaged or missing from your return, you may not receive your refund. Here’s what you...
I paid for the order through Bitpay, will I receive my order?
CoolWallet will send a confirmation email once the Bitpay payment is received. If you've checked your spam folder and still haven't found an order confirmation, please contact our Customer Support and provide the following information: Order ID; Proof of payment;...
What payment methods are available?
We accept
credit card
Bitpay
Please note that your payment will be charged in New Taiwan Dollars (NTD).