Help Center
You can order a CoolWallet on the official CoolWallet website with delivery to your country. CoolWallet is also available on PChome (Taiwan). Prefer to shop locally? Check the updated list of our worldwide retailers here, or find us on Amazon in your...
I paid for the order through Bitpay. How can I check my order?
You will receive an order confirmation email once the Bitpay payment is sucessfully processed. If you did not receive an order confirmation email, please check your spam folder. If you've checked your spam folder and still haven't found an order...
What payment methods are available?
We accept
Credit Card/Debit Card
Bitpay (Cryptocurrency payment)
Please note that your payment will be charged in New Taiwan Dollars (NTD) at checkout. Local taxes or customs fees may apply.
To keep you informed about your order's progress, you will receive two key emails: Order Confirmation - This email confirms that we have received your order successfully. CoolWallet Shipment Status - Upon shipment of your CoolWallet, you will receive...
Once your order is successfully placed and payment processed, the product will be delivered to the designated delivery address within 1 to 3 business days for domestic orders (Taiwan), and 5 to 7 business days for international orders. Actual...
My recovery phrases are numbers. How do I turn them into English words?
Recovery phrases generated by CoolWallet are compliant with the BIP39 standard. If your CoolWallet recovery phrases are in numeric format, you can convert the numbers into their corresponding English words by referring to to the mapping table below: 🔗 Number-seed-conversion...
CoolWallet S Firmware Update Issue
The firmware update failure you experienced is often caused by an unstable Bluetooth connection. To help ensure a successful update, please follow these steps:A. Place your CoolWallet S in the charging dock and make sure it is charging while performing...
What happens if I forget my CoolWallet Go pairing password?
If you forget your CoolWallet Go pairing password, there is no way to re-pair your card with a new phone without it. CoolWallet Go is designed with a self-custody security model, meaning users are fully responsible for managing their private...
How to Send Cryptocurrency from CoolWallet？
You can send cryptocurrency from your CoolWallet app to any recipient address. Steps: On the wallet page, tap "Send", choose "Crypt Transfer", and select cryptocurrency to start a transfer. In the send window, enter the recipient’s address. Always double-check that the...
