幫助中心
Paying a BitPay invoice consists of 3 steps:
Select the wallet and cryptocurrency you want to pay with.
Fill in the payment details in your wallet.
Validate the transaction from your wallet.
如果產品在正常使用中發生問題，請透過以下其中一種方式與我們聯絡：
線上申請：請填寫保固申請表，並附上產品問題的照片、影片、問題描述以及購買證明（例如發票或訂單確認截圖）。我們將在1至3個工作天內（不包含週末與國定假日）與您聯繫。
造訪 CoolWallet 授權經銷商：請先填寫 保固申請表，並從 CoolWallet 官方客服團隊獲得保固資格確認電子郵件後，再到授權經銷商營業處進行產品更換。
提醒您，若選擇與 CoolBitX 官方進行換貨，保固申請人需自行承擔保固服務相關的運費及其他費用，謝謝您的理解與協助。
💡 如果我的產品超出了一年保固期怎麼辦？加入 CoolWallet 的舊換新計劃！
A refund will be issued within 7 business days after we receive your return item. This timeline includes the processing of your return at our facilities. We issue the refund to the original payment method, the actual date of receiving...
Our policy is valid for 14 days after you have received your parcel. To be eligible for a return, your item must be unused and in the same condition you received it in. It must also be in its original...
Is it possible to order CoolWallet cards with a custom design?
We produce custom design cards for bulk orders, please get in touch with us at james.chang@coolbitx.com or go to Co-branded Card Partnership.
閱讀全文關於Is it possible to order CoolWallet cards with a custom design?
訂單成功提交後，我們會向您的郵件信箱發送一封包含訂單號碼的訂單確認信件。如果您沒有收到這封郵件，請檢查您的垃圾郵件匣。
訂單出貨後，您將收到另一封包含包裹追蹤資訊的電子郵件。
如果您下了訂單但沒收到確認郵件，請在Facebook 、 Instagram上私訊我們或使用網頁聊天機器人 ，並提供下單時輸入的收件人姓名與email，我們的團隊將協助您解決問題。
How do I find my order number?
When you have successfully placed an order on the website, you will receive an email notification that contains all of the order details such as the order number, item, quantity, etc. The order number can be found in the email.
Can I use multiple discount codes on the same order?
Just a friendly reminder: Only one discount code can be used per order.
What are the sales and shipping regions for CoolBitX products?
To find out about the shipping options available to your country or region, please add your selected products to the shopping cart and proceed to the checkout page for more detailed information.
閱讀全文關於What are the sales and shipping regions for CoolBitX products?