- by CoolWalletTeam
Can I replace a damaged, defective or broken product?
- by CoolWalletTeam
If you received a damaged or defective item, we’ll ship you a replacement of the exact item. If you would like to exchange an item for another, please reach out to CoolWallet team support@coolbitx.com or DM us on FB, IG within 14 days of the date of delivery, and we’ll assist it or offer a refund based upon your original payment method.
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Users in Taiwan are eligible for a 7-day trial period with unconditional returns and exchanges
What payment methods are available?