Please refer to the steps below to reset the CoolWallet App and your CoolWallet Pro/S. Before proceeding, please take a screenshot of your 'Wallet' page and ensure the recovery phrases are with you since the following steps will erase your wallet data from the device.
1. Remove the CoolWallet App completely (please ensure that the original recovery phrases are with you).
2. Go to the Bluetooth settings page on your phone and remove the CoolWallet (CWXXXXXX) device.
3. Reinstall the latest CoolWallet App from the App Store/Google Play.
4. Open CoolWallet App and click 'Setup my card'. Choose your CoolWallet model, and select the matching CoolWallet serial number, and click Reset. Once completed, the CoolWallet App will display 'Reset Successful'.
5. Once the reset is completed, select the matching CoolWallet serial number and click Pair.
6. Select 'Recover Wallet' and enter the recovery phrases to retrieve your wallet data.
After wallet recovery, only BTC and ETH will be automatically added to your wallet list. If you hold other coins or tokens, you will need to manually add them back to the wallet list. You may refer to the wallet screenshots to add back all the coins/tokens.
If you own multiple token addresses to a certain coin, please go to "Receive" and manually add the addresses again to see all of the assets.
You may also refer to the tutorial video here:
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