Help Center
Is staking available in CoolWallet?
CoolWallet offers advanced security by keeping your private keys offline and utilizing AES 256 military-grade encrypted Bluetooth for secure transactions.We support 7 types of PoS staking coins and 3 stablecoins across 3 blockchains, helping you diversify your staking portfolio. Additionally,...
How do I exchange one cryptocurrency for another in my wallet?
Third-party platforms such as Changelly, ChangeHero, 1inch, XY Finance and Unizen facilitate the exchange of cryptocurrencies in the CoolWallet app.Here are the steps to swap cryptocurrencies: Open the CoolWallet app. Select the Wallet page and tap "Swap" on the Token...
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How do I reset my CoolWallet Pro/S?
Please refer to the steps below to reset the CoolWallet App and your CoolWallet Pro/S. Before proceeding, please take a screenshot of your 'Wallet' page and ensure the recovery phrases are with you since the following steps will erase your...
I switched to a new phone. How should I pair my CoolWallet Pro/S card with my new phone?
To pair your CoolWallet Pro/S card with your new phone, you need to use the original paired phone and find the "Pairing Password” in the CoolWallet App. Please refer to the following steps:1) Open the CoolWallet App on your old...
How do I create a wallet with CoolWallet Pro?
How do I create a wallet with CoolWallet Pro? When pairing is complete, you can choose to "Create New Wallet" or "Recover".＊Please temporarily disable the automatic screen lock feature on your phone before pairing. The CoolWallet App provides two methods...
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How to pair your CoolWallet card with your phone via Bluetooth?
Download the CoolWallet app. Select "Setup my CoolWallet Pro/S" and allow the CoolWallet App to use your phone’s Bluetooth function.＊Please temporarily disable the automatic screen lock feature on your phone before pairing. Press the button on your CoolWallet card for...
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