Help Center
Which Bitcoin Address Types Are Supported by CoolWallet?
CoolWallet supports three types of Bitcoin (BTC) address types, as follows: BTC Custom Segwit : Starts with "3". BTC Nested Segwit : Starts with "3". BTC Taproot : Starts with "bc1p". The main difference between them lies in the protocol...
How to Transfer ETH from an Exchange to CoolWallet?
The default ETH address in CoolWallet is on the Ethereum chain. Therefore, you can directly select the Ethereum chain on the exchange’s send screen to send ETH to your CoolWallet address. Additionally, CoolWallet Pro users can receive ETH through the...
How to Receive BTC from the BSC Chain on CoolWallet ？
To receive BTC from the BSC chain, you need to add BTCB using the custom token feature in the CoolWallet App. Follow the steps below: Open the CoolWallet App and go to the Wallet page, and tap "Manage". Click the...
A memo or destination tag is a piece of information, generally a string of letters/numbers, used to identify a transaction in order to credit the correct account. For exchanges that have many customers, it is not optimal to have individual...
When sending transactions from your CoolWallet, the address you're withdrawing from must hold enough of the network’s main coin to cover transaction fees.For example, when sending USDT (BEP-20) via the CoolWallet App, you’ll need enough BNB in the address to...
How do I transfer cryptocurrency, if the wallet doesn’t support the required network?
If you can't find the token you need in the tokens list in the "Manage Wallet" section, you can add a custom token to the wallet yourself.To create a custom token, do this: Open the CoolWallet app. Tap the "Manage"...
Where can I find information such as Network Name, Chain ID, RPC URL, etc. for custom networks?
Please note that only EVM-compatible chains can be added manually. If you’re unsure about the blockchain information, you can check ChainList (https://chainlist.org/) for details. The required fields include: Network Name, Chain ID, RPC URL, and Symbol (native token name). The...
How to add a Custom Networks to your CoolWallet?
Custom Network feature is now live on CoolWallet Pro and CoolWallet HOT! Step 1: Go to the Settings page, tap on “Custom Networks,” and then tap “Add.” Enter the key information for the custom blockchain you want to add. Step...
Is staking available in CoolWallet?
CoolWallet offers advanced security by keeping your private keys offline and utilizing AES 256 military-grade encrypted Bluetooth for secure transactions.We support 7 types of PoS staking coins and 3 stablecoins across 3 blockchains, helping you diversify your staking portfolio. Additionally,...