Help Center

What happens if I forget my CoolWallet Go pairing password?

If you forget your CoolWallet Go pairing password, there is no way to re-pair your card with a new phone without it. CoolWallet Go is designed with a self-custody security model, meaning users are fully responsible for managing their private...

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How to Send Cryptocurrency from CoolWallet？

You can send cryptocurrency from your CoolWallet app to any recipient address. Steps: On the wallet page, tap "Send", choose "Crypt Transfer", and select cryptocurrency to start a transfer. In the send window, enter the recipient’s address. Always double-check that the...

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How to Verify If My Recovery Phrases Are Correct?

If you would like to verify that your recovery phrases are correct after creating wallet, the only way to do so is by recovering your wallet using the recover phrases. If the recovered wallet shows the same addresses as before...

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I Changed My Phone. How do I Pair My CoolWallet Go with My New Phone?

Once you have paired a CoolWallet Go card with a mobile phone, you will need the “Pairing Password” to pair your card with a new phone. The Pairing Password is the 8-digit numeric combinations you set when you first set...

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I Chose Generating Recovery Phrases by Card. What Should I be Aware of?

If you choose to generate your recovery phrases using the CoolWallet Go card, the recovery phrases will be generated by the card and directly stored in its secure element. There is no need to manually write down or back up...

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Which one should I choose - CoolWallet Go or CoolWallet Pro?

Both CoolWallet Go and CoolWallet Pro offer industry-leading cold storage security, multi-chain support, and seamless mobile asset management in an ultra-portable card format. The best choice depends on how you prefer to interact with your wallet and what features matter...

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Phone Displays "Unable to Detect Card" or "Connection Failed"

Please keep the card still while scanning. Moving the card during the scan may cause detection or connection to fail.

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What should I do if my CoolWallet Go is not being detected?

NFC Coil Location May Vary by Phone Brand The location of the NFC coil varies for each smartphone brand. We recommend checking with your phone’s manufacturer to confirm the exact position of the NFC coil. For optimal performance, please ensure...

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How do I set up CoolWallet Go?

Download the CoolWallet AppSearch for "CoolWallet" on the App Store or Google Play. Tap Your Card and Set Up a Pairing PasswordSelect "Setup My Card" option, then set and confirm your 8-digit pairing password. Back Up Your WalletChoose your method...

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