Help Center
How do I create a wallet? When pairing is complete, you can choose to "Create New Wallet" or "Recover".＊Please temporarily disable the automatic screen lock feature on your phone before pairing. The CoolWallet App provides two methods for generating the...
How to pair your CoolWallet card with your phone via Bluetooth?
Download the CoolWallet app. Select "Setup my CoolWallet Pro/S" and allow the CoolWallet App to use your phone’s Bluetooth function.＊Please temporarily disable the automatic screen lock feature on your phone before pairing. Press the button on your CoolWallet card for...
Preparing for Wallet Creation and Bluetooth Pairing: Essential Steps
Before creating a wallet or pairing via Bluetooth, make sure to: Place the CoolWallet card on the charging dock. Turn on the Bluetooth function on your smartphone. Go to your phone Settings > Apps > CoolWallet, and enable Bluetooth access...
What is CoolWallet Pro? CoolWallet Pro is a one-of-a-kind hardware wallet that provides superior cold storage safety and convenience. It is the size of a credit card, measuring 85.6 x 53.98 millimeters. In addition, it has a mobile app for...
Can I change the shipping information after I've placed the order?
If you need to change the shipping information for an order that has not been shipped yet, you can message us on our FB, IG or web chat bot*. However, modifying the shipping address is impossible if the package has already been...
Once your payment is successfully processed, the product will be delivered to the specified location within 1 to 3 business days for domestic orders, and 5 to 7 business days for international orders. Once your order is processed and handed...