Help Center
How do I exchange one cryptocurrency for another in my wallet?
Third-party platforms such as Changelly, ChangeHero, 1inch, XY Finance and Unizen facilitate the exchange of cryptocurrencies in the CoolWallet app.Here are the steps to swap cryptocurrencies: Open the CoolWallet app. Select the Wallet page and tap "Swap" on the Token...
How do I reset my CoolWallet Pro/S?
Please refer to the steps below to reset the CoolWallet App and your CoolWallet Pro/S. Before proceeding, please take a screenshot of your 'Wallet' page and ensure the recovery phrases are with you since the following steps will erase your...
I switched to a new phone. How should I pair my CoolWallet Pro/S card with my new phone?
To pair your CoolWallet Pro/S card with your new phone, you need to use the original paired phone and find the "Pairing Password” in the CoolWallet App. Please refer to the following steps:1) Open the CoolWallet App on your old...
How do I create a wallet with CoolWallet Pro?
How do I create a wallet with CoolWallet Pro? When pairing is complete, you can choose to "Create New Wallet" or "Recover".＊Please temporarily disable the automatic screen lock feature on your phone before pairing. The CoolWallet App provides two methods...
How to pair your CoolWallet card with your phone via Bluetooth?
Download the CoolWallet app. Select "Setup my CoolWallet Pro/S" and allow the CoolWallet App to use your phone’s Bluetooth function.＊Please temporarily disable the automatic screen lock feature on your phone before pairing. Press the button on your CoolWallet card for...
Preparing for Wallet Creation and Bluetooth Pairing: Essential Steps
Before creating a wallet or pairing via Bluetooth, make sure to: Place the CoolWallet card on the charging dock. Turn on the Bluetooth function on your smartphone. Go to your phone Settings > Apps > CoolWallet, and enable Bluetooth access...