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If you’re an existing customer who has exceeded the warranty period and encounters an unresolved defect on your CoolWallet, despite our Customer Support team’s efforts, we’ll provide  a one-time 40% off coupon.  This coupon can be applied to one order only and up to 10 CoolWallet series products (applicable on both CoolWallet S and CoolWallet Pro, excluding accessories) within 30 calendar days. This way, we can continue to safeguard your assets and deliver the exceptional service you’ve come to expect from CoolWallet.

In addition, please note the following:

  • Please contact our Support team at [email protected] first so that we can troubleshoot the issue for you. If we confirm that your case is eligible for the Coverage Plan, we will provide you with a coupon within 10 working days.
  • Please note that ONE CoolWallet ( with reference to the card serial number) is eligible for the Coverage Plan for ONE time only. 
  • Please ensure that you would prepare for the purchase information required by the CoolBitX team for us to verify your eligibility and prevent your card serial number from being misused. 
  • CoolBitX reserves the right to amend, suspend or discontinue any and all of the Coverage Plan at any time without prior notice. 
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