Centre d'aide
I Changed My Phone. How do I Pair My CoolWallet Go with My New Phone?
Once you have paired a CoolWallet Go card with a mobile phone, you will need the “Pairing Password” to pair your card with a new phone. The Pairing Password is the 8-digit numeric combinations you set when you first set...
I Chose Generating Recovery Phrases by Card. What Should I be Aware of?
If you choose to generate your recovery phrases using the CoolWallet Go card, the recovery phrases will be generated by the card and directly stored in its secure element. There is no need to manually write down or back up...
Which one should I choose - CoolWallet Go or CoolWallet Pro?
Both CoolWallet Go and CoolWallet Pro offer industry-leading cold storage security, multi-chain support, and seamless mobile asset management in an ultra-portable card format. The best choice depends on how you prefer to interact with your wallet and what features matter...
Phone Displays "Unable to Detect Card" or "Connection Failed"
Please keep the card still while scanning. Moving the card during the scan may cause detection or connection to fail.
What should I do if my CoolWallet Go is not being detected?
NFC Coil Location May Vary by Phone Brand The location of the NFC coil varies for each smartphone brand. We recommend checking with your phone’s manufacturer to confirm the exact position of the NFC coil. For optimal performance, please ensure...
How do I set up CoolWallet Go?
Download the CoolWallet AppSearch for "CoolWallet" on the App Store or Google Play. Tap Your Card and Set Up a Pairing PasswordSelect "Setup My Card" option, then set and confirm your 8-digit pairing password. Back Up Your WalletChoose your method...
Should I generate my recovery phrases using the card or the app?
With CoolWallet Go, you have two secure options for generating your recovery phrases. The best choice depends on your personal preferences and how you plan to manage your wallet. 🔐 Card-Based Generation (Recommended for Enhanced Privacy) When you generate your...
How do I back up my CoolWallet Go recovery phrases?
If your recovery phrases are generated by the CoolWallet Go card: During the wallet creation process, simply scan both cards. This will securely back up your recovery phrases to the card's secure element, so you won’t need to manually write...
Why do I need two cards for CoolWallet Go?
CoolWallet Go comes with two identical cards—and this is designed to give you extra flexibility and peace of mind. Here’s why: 🔒 Backup & Recovery Think of the second card as your built-in safety net. If your primary CoolWallet Go...