幫助中心
如果您需要更改尚未發貨的訂單資訊，您可以透過FB 、 IG或官網聊天機器人*給我們留言。
但是，如果包裹已經發貨，則無法修改送貨地址。我們通常在下訂單後 24-48 小時內寄出包裹。
*位於官網頁面右下角
Will I have to pay customs fees when receiving my package?
Customs duties and taxes may apply depending on the shipping destination and the type and value of the items being shipped. The customer is responsible for covering any import costs, such as tariffs and taxes. If duties are required by...
After submitting your delivery address, our logistics partner will automatically calculate the shipping cost based on your location and display the amount for your reference.
Please message us on our FB, IG or web chat bot* to request an order cancellation. Once an order is placed, you cannot modify any details, including items or quantities. Please place a new order and return the original one. Note: If an...
What should I do if my package is damaged?
If your package arrives damaged, kindly submit a request and a photograph of the affected product by messaging on our FB, IG or web chat bot*. We will assist you with your concerns. *Located in the lower right corner of...
Why does my box look different from what's shown on the website？How do I check for tampering?
Please refer to the packaging contents as shown on the official website and ensure that the product you received has an authenticity label and is fully sealed. Although there are numerous websites offering cold wallets, the safest option is to...
Once your payment is successfully processed, the product will be delivered to the specified location within 1 to 3 business days for domestic orders, and 5 to 7 business days for international orders. Once your order is processed and handed...
To keep you informed about your order's progress, you will receive three key emails: Order Confirmation - This email confirms that we have received your order successfully. Your CoolWallet Order Update - This update will notify you that your order...
