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I paid for the order through Bitpay, will I receive my order?
CoolWallet will send a confirmation email once the Bitpay payment is received. If you've checked your spam folder and still haven't found an order confirmation, please contact our Customer Support and provide the following information: Order ID; Proof of payment;...
What payment methods are available?
We accept
credit card
Bitpay
Please note that your payment will be charged in New Taiwan Dollars (NTD).
What do I do when an invoice expires via Bitpay but I have not yet paid it?
When you create a BitPay invoice it is only valid for 15 minutes. If the invoice expires, you will have to return to CoolWallet’s website in order to submit your payment. After the invoice window has expired, you will see...
Once your payment is successfully processed, the product will be delivered to the specified location within 1 to 3 business days for domestic orders, and 5 to 7 business days for international orders. Once your order is processed and handed...
To keep you informed about your order's progress, you will receive three key emails: Order Confirmation - This email confirms that we have received your order successfully. Your CoolWallet Order Update - This update will notify you that your order...