幫助中心
What are the sales and shipping regions for CoolBitX products?
To find out about the shipping options available to your country or region, please add your selected products to the shopping cart and proceed to the checkout page for more detailed information.
You can order a wallet on the official coolwallet.com website with delivery to your country. CoolWallet is also available on PChome and Amazon for the USA , Canada, Japan, United Kingdom, Germany, France, Spain, Italy, Turkey, the Netherlands, Sweden, Poland and Belgium....
CoolWallet Pro/S 享有一年保固期，CoolWallet Go 享有兩年保固期
保固僅適用於直接從 CoolBitX 或透過 CoolBitX 授權經銷商購買的 CoolWallet 系列產品。
CoolBitX 銷售的所有 CoolWallet Pro/S 系列產品均享有自購買日起 12 個月有效的保固期。CoolWallet Go 系列產品則享有自購買之日起 24 個月有效的保固期。
收到您的保固申請後，我們的服務人員將檢查並驗證您的產品的問題，以確定其是否符合保固條件。如果有必要，我們可能會要求您退回有缺陷的產品。如果產品符合保固條件，CoolBitX 將免費更換新產品。
本公司保有是否提供新產品或同等產品替換的最終決定權。
Can I replace a damaged, defective or broken product?
If you received a damaged or defective item, we’ll ship you a replacement of the exact item. If you would like to exchange an item for another, please reach out to CoolWallet team support@coolbitx.com or DM us on FB, IG within 14...
Users in Taiwan are eligible for a 7-day trial period with unconditional returns and exchanges
When returning your items, please include any accessories, branded boxes or cases that came with your order, in the reusable CoolWallet packaging. If anything is damaged or missing from your return, you may not receive your refund. Here’s what you...
I paid for the order through Bitpay, will I receive my order?
CoolWallet will send a confirmation email once the Bitpay payment is received. If you've checked your spam folder and still haven't found an order confirmation, please contact our Customer Support and provide the following information: Order ID; Proof of payment;...
What payment methods are available?
We accept
credit card
Bitpay
Please note that your payment will be charged in New Taiwan Dollars (NTD).