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What if I sent a payment to an expired Bitpay invoice?
If you sent a payment to a Bitpay invoice and haven't received your service, it's possible that the invoice expired or that the amount sent did not fully pay the invoice. Please contact Bitpay directly for assistance, thank you for...
Paying a BitPay invoice consists of 3 steps:
Select the wallet and cryptocurrency you want to pay with.
Fill in the payment details in your wallet.
Validate the transaction from your wallet.
如果產品在正常使用中發生問題，請透過以下其中一種方式與我們聯絡：
線上申請：請填寫保固申請表，並附上產品問題的照片、影片、問題描述以及購買證明（例如發票或訂單確認截圖）。我們將在1至3個工作天內（不包含週末與國定假日）與您聯繫。
造訪 CoolWallet 授權經銷商：請先填寫 保固申請表，並從 CoolWallet 官方客服團隊獲得保固資格確認電子郵件後，再到授權經銷商營業處進行產品更換。
提醒您，若選擇與 CoolBitX 官方進行換貨，保固申請人需自行承擔保固服務相關的運費及其他費用，謝謝您的理解與協助。
💡 如果我的產品超出了一年保固期怎麼辦？加入 CoolWallet 的舊換新計劃！
A refund will be issued within 7 business days after we receive your return item. This timeline includes the processing of your return at our facilities. We issue the refund to the original payment method, the actual date of receiving...
Our policy is valid for 14 days after you have received your parcel. To be eligible for a return, your item must be unused and in the same condition you received it in. It must also be in its original...
Is it possible to order CoolWallet cards with a custom design?
We produce custom design cards for bulk orders, please get in touch with us at james.chang@coolbitx.com or go to Co-branded Card Partnership.
I haven’t received my confirmation email
After making a purchase, a confirmation email is sent to your mailbox. If you have not received this email, please check your spam folder. Once the order is shipped, you will receive another email with your tracking information. If the...
How do I find my order number?
When you have successfully placed an order on the website, you will receive an email notification that contains all of the order details such as the order number, item, quantity, etc. The order number can be found in the email.
Can I use multiple discount codes on the same order?
Just a friendly reminder: Only one discount code can be used per order.