Help Center

How do I charge the card?

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How do I create a wallet?

How do I create a wallet? When pairing is complete, you can choose to "Create New Wallet" or "Recover".*Please temporarily disable the automatic screen lock feature on your phone before pairing. The CoolWallet App provides two methods for generating the...

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How to pair your CoolWallet card with your phone via Bluetooth?

Download the CoolWallet app. Select "Setup my CoolWallet Pro/S" and allow the CoolWallet App to use your phone’s Bluetooth function.*Please temporarily disable the automatic screen lock feature on your phone before pairing. Press the button on your CoolWallet card for...

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How can I get the CoolWallet app?

Learn more about CoolWallet App

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Preparing for Wallet Creation and Bluetooth Pairing: Essential Steps

Before creating a wallet or pairing via Bluetooth, make sure to: Place the CoolWallet card on the charging dock. Turn on the Bluetooth function on your smartphone. Go to your phone Settings > Apps > CoolWallet, and enable Bluetooth access...

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What is CoolWallet Pro?

What is CoolWallet Pro? CoolWallet Pro is a one-of-a-kind hardware wallet that provides superior cold storage safety and convenience. It is the size of a credit card, measuring 85.6 x 53.98 millimeters. In addition, it has a mobile app for...

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下訂單後可以更改送貨資訊嗎?

如果您需要更改尚未發貨的訂單資訊,您可以透過FB 、 IG或官網聊天機器人*給我們留言。 但是,如果包裹已經發貨,則無法修改送貨地址。我們通常在下訂單後 24-48 小時內寄出包裹。 *位於官網頁面右下角

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訂購商品後需幾天的時間才可以收到呢?

當您付款成功後,國內訂單通常在 1 至 3 個工作天內送達指定地點,國際訂單會在 5 至 7 個工作天內送達指定地點。 您的訂單處理完畢並交給物流公司後,您會收到一封來自CoolWallet 包含追蹤號碼的電子郵件。您可以使用此追蹤號碼來: 追蹤您包裹的位置; 取得大概的交貨日期; 接收您訂單的備用追蹤號碼。 *實際到貨時間會依物流作業為主。

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