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為了讓您隨時了解訂單進度，您將收到三封重要電子郵件：
訂單確認- 我們已成功收到您的訂單。
您的 CoolWallet 訂單更新- 通知您的訂單目前正在處理中。
CoolWallet 出貨狀態- CoolWallet 出貨後，您將收到一封包含您的追蹤號碼的電子郵件。
🔎為什麼沒收到訂單通知信 ?
如未收到出貨通知信，可能是因網路狀況、信箱容量不足、郵件分類至垃圾信箱或其他郵件系統等因素所致。請將support@coolbitx.com新增至您的電子郵件聯絡人或安全寄件者清單。
Will I have to pay customs fees when receiving my package?
Customs duties and taxes may apply depending on the shipping destination and the type and value of the items being shipped. The customer is responsible for covering any import costs, such as tariffs and taxes. If duties are required by...
After submitting your delivery address, our logistics partner will automatically calculate the shipping cost based on your location and display the amount for your reference.
Please message us on our FB, IG or web chat bot* to request an order cancellation. Once an order is placed, you cannot modify any details, including items or quantities. Please place a new order and return the original one. Note: If an...
What should I do if my package is damaged?
If your package arrives damaged, kindly submit a request and a photograph of the affected product by messaging on our FB, IG or web chat bot*. We will assist you with your concerns. *Located in the lower right corner of...
Why does my box look different from what's shown on the website？How do I check for tampering?
Please refer to the packaging contents as shown on the official website and ensure that the product you received has an authenticity label and is fully sealed. Although there are numerous websites offering cold wallets, the safest option is to...
將 XRP/XLM/TON/ATOM 轉移到 CoolWallet 時要填入Tag/Memo？
Tag 或 Memo 是用於中心化交易所接收某些資產（如 XRP、XLM、TON 和 ATOM）時所需的附加識別碼。
但當您從交易所將這些資產轉移到您的 CoolWallet（去中心化、自我保管錢包）時，不需要提供 Tag 或 Memo。 這是因為當資金發送到像 CoolWallet 這類非託管錢包時，資產會自動記入您的錢包地址，無需額外識別碼即可成功入帳。
您可以將 CoolWallet 支援的加密貨幣轉移到您的錢包地址，請按照以下步驟在 CoolWallet App中產生幣種接收地址：
下載CoolWallet 應用程式。
點擊「錢包」頁上方的「接收」，選擇您想要接收的加密貨幣。
您可以選擇接收「錢包」頁面裡已添加的任一幣種。